Remote Patient Experience Navigator (Imaging)

Covera Health; United States; On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Comprehensive medical plans

Annual Professional Development Stiped

Wellness stipend

Job summary

Covera Health is seeking a Patient Experience Specialist on the Medmo team to guide patients from referral to appointment, helping them access high quality, affordable imaging with compassionate, seamless service.

You'll work with patients, healthcare providers, and imaging centers to remove barriers to care. This role emphasizes empathy, problem solving, and improving the overall patient experience in a fast-paced environment.

Qualifications

• 1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role required.
• Spanish fluency (written and spoken) is required.
• Healthcare, clinical, patient scheduling, or other relevant industry experience is required.
• A college degree or equivalent combination of education and relevant experience is preferred but not required.
• A proactive, self-motivated approach with the resilience to navigate challenges and adapt in a fast-paced environment.
• Exceptional organizational skills with the ability to prioritize, manage competing priorities, and maintain attention to detail.
• Ability to remain calm, confident, and solutions-oriented while balancing multiple patient needs and deadlines.
• Strong technical aptitude and comfort learning new systems, tools, and workflows quickly.
• Excellent written and verbal communication skills, with a natural ability to build trust and communicate with empathy.
• A collaborative mindset and a genuine passion for improving the patient experience.

Responsibilities

• Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
• Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
• Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
• Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction.
• Become an expert in Covera Health/Medmo’s products, workflows, and operational processes, continuously expanding your knowledge as our platform evolves.
• Identify opportunities to improve the patient experience by sharing insights and collaborating with leaders across Patient Experience, Product, Engineering, and Operations.
• Contribute to a culture of continuous improvement by helping refine workflows, documentation, and best practices.
• Work collaboratively across teams to deliver an exceptional experience for every patient we serve.

Skills

Customer support

Spanish fluency

Healthcare experience

College degree preferred

Proactive attitude

Organizational skills

Calm under pressure

Tech savvy

Written & verbal communication

Collaborative mindset

Education

College degree preferred

Job description

Covera Health is seeking a Patient Experience Specialist on the Medmo team to guide patients from referral to appointment, helping them access high quality, affordable imaging with compassionate, seamless service.

You'll work with patients, healthcare providers, and imaging centers to remove barriers to care. This role emphasizes empathy, problem solving, and improving the overall patient experience in a fast-paced environment.