Lead Conversion Specialist Medical Practice

HESS SPINE AND ORTHOPEDICS LLC; Fairfield (NJ); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Job summary

A leading orthopedic medical practice in Fairfield, NJ is seeking a motivated Lead Conversion Specialist to handle patient leads and convert them into appointments. This in-office role offers a competitive salary of $60,000 plus a performance-based bonus up to $35,000 annually. Ideal candidates should have at least 3 years of lead conversion experience, be bilingual in English and Spanish, and possess strong persuasion skills. This position provides opportunities for growth within a stable, performance-focused environment.

Qualifications

• Minimum of 3 years of sales or lead conversion experience required.
• Prior experience in medical call centers or patient intake strongly preferred.
• Tech-savvy and able to work efficiently in scheduling and CRM systems.

Responsibilities

• Call and follow up with inbound and warm patient leads.
• Engage patients professionally while maintaining urgency.
• Educate patients on next steps for orthopedic evaluation and treatment.
• Convert leads into scheduled medical appointments.

Skills

Sales or lead conversion experience

Bilingual in English and Spanish

Strong persuasion and closing skills

Professional phone presence

Organized and detail-oriented

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Overview

Lead Conversion Specialist – Medical Practice

Location: In-Office | Fairfield, NJ

Schedule: Monday–Friday | Full-Time

Compensation: $60,000 base salary + performance-based bonus (lead conversion) up to $35,000 annually

We are seeking a motivated, persuasive, and experienced Lead Conversion Specialist to join our orthopedic medical practice. This is a fully in-office position in Fairfield, NJ, ideal for someone with a strong background in medical call handling or insurance-based patient outreach.

This role focuses on capturing, qualifying, and converting patient leads into scheduled medical appointments. The ideal candidate is confident on the phone, understands how to speak with patients about care, coverage, and next steps, and knows how to move conversations toward scheduling.

Key Responsibilities

• Call and follow up with inbound and warm patient leads
• Engage patients professionally and empathetically while maintaining urgency
• Educate patients on next steps for orthopedic evaluation and treatment
• Overcome objections and convert leads into scheduled medical appointments
• Schedule in-office and telemedicine appointments accurately
• Document call outcomes, patient details, and scheduling activity in the system
• Consistently meet or exceed lead-to-appointment conversion goals

Required Qualifications

• Minimum of 3 years of sales or lead conversion experience (required)
• Prior experience in medical call centers, patient intake, or insurance sales to patients (strongly preferred)
• Bilingual in English and Spanish (required)
• Strong persuasion and closing skills
• Confident, polished, and professional phone presence
• Comfortable handling a high volume of calls
• Organized, reliable, and detail-oriented
• Tech-savvy and able to work efficiently in scheduling and CRM systems

Ideal Candidate Profile

• Results-driven and conversion-focused
• Understands how to build trust quickly with patients
• Able to follow scripts and processes while adapting to the conversation
• Comfortable discussing medical appointments, insurance, and next steps
• Thrives in a fast-paced, performance-based environment

Compensation & Benefits

• $60,000 annual base salary + bonus/commission of up to $35,000 annually
• Bonus structure based on lead conversion performance of up to $35,000 annually
• Full-time, stable, in-office position
• Opportunity for growth within a growing orthopedic practice

Work Environment

• Orthopedic medical practice
• Professional, structured, and performance-driven
• Collaborative in-office team environment