Remote Patient Intake & Scheduling Specialist

Texas Oncology; Richardson (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid/Remote work option

Collaborative team culture

Job summary

Texas Oncology seeks a Patient Intake Coordinator to support the US Oncology Network at the Richardson, TX location. This full-time remote position runs Mon-Fri, 8:30a-5:00p, with a requirement to reside in Texas.

The role involves enrollment and scheduling, patient records management, insurance verification, and triage for referrals, while upholding HIPAA and compliance standards in a collaborative oncology environment.

Qualifications

• Minimum two years revenue cycle and/or patient access experience in healthcare preferred.
• Proficiency with medical terminology and insurance benefits/eligibility verification.
• Experience with PMS and EHR platforms; Microsoft Office (Outlook, Word, Teams, Excel) required.

Responsibilities

• Oversee new patient referral process within department standards.
• Provide strong customer service as the clinic's first contact point.
• Assess patient needs to prioritize and triage referrals.
• Handle phone inquiries and messages; respond to routine questions.
• Verify demographic, insurance, referral, and pre-visit information.
• Register patient accounts and facilitate insurance investigations.
• Communicate appointment details and distribute forms for initial visits.
• Maintain physician schedules and accommodate scheduling requests.

Job description

Texas Oncology seeks a Patient Intake Coordinator to support the US Oncology Network at the Richardson, TX location. This full-time remote position runs Mon-Fri, 8:30a-5:00p, with a requirement to reside in Texas.

The role involves enrollment and scheduling, patient records management, insurance verification, and triage for referrals, while upholding HIPAA and compliance standards in a collaborative oncology environment.