Remote Patient-Focused Care Coordinator

Cardinal Health; Columbus (OH); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Job summary

Cardinal Health is seeking a remote, full-time Support Specialist to assist patients with therapy onboarding, approvals, and reimbursement questions. You will handle inquiries, follow up with healthcare partners, and maintain confidentiality of sensitive information from patients and providers.

The role emphasizes adherence to established procedures, problem resolution, and collaboration with senior team members for complex cases.

Qualifications

• 1-3 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Job description

Cardinal Health is seeking a remote, full-time Support Specialist to assist patients with therapy onboarding, approvals, and reimbursement questions. You will handle inquiries, follow up with healthcare partners, and maintain confidentiality of sensitive information from patients and providers.

The role emphasizes adherence to established procedures, problem resolution, and collaboration with senior team members for complex cases.