Remote Patient Experience Specialist — Spanish Fluency

Namely; United States; Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical plans

Vision & Dental

Hybrid Time Off Policy

Sick days as per state law

Parental leave 12 weeks

Covera Days

401(k) Retirement Plan

Professional Development Stipend

Wellness stipend

Job summary

Covera Health is seeking a Patient Experience Specialist on the Medmo team to guide patients through imaging referrals and scheduling with Spanish fluency. This remote-first role supports patients across the U.S., collaborating with providers and imaging centers to deliver compassionate, efficient care while meeting performance goals.

Responsibilities include coordinating scheduling, resolving issues, and helping patients access high quality imaging while using Covera Health/Medmo workflows and

Qualifications

• 1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role.
• Spanish fluency (written and spoken) is required.
• Healthcare, clinical, patient scheduling, or other relevant industry experience is required.
• College degree or equivalent experience is preferred but not required.
• Proactive, self-motivated approach with resilience to navigate a fast-paced environment.
• Strong organizational skills with ability to prioritize and manage competing priorities.
• Ability to remain calm, solutions-oriented while balancing patient needs and deadlines.
• Strong technical aptitude and comfort learning new systems quickly.
• Excellent written and verbal communication skills with empathy.
• Collaborative mindset and passion for improving the patient experience.

Responsibilities

• Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
• Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
• Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
• Meet and exceed individual and team performance goals while maintaining quality and empathy.
• Become an expert in Covera Health/Medmo’s products, workflows, and processes, expanding knowledge as the platform evolves.
• Identify opportunities to improve the patient experience by sharing insights with leaders across departments.
• Contribute to continuous improvement by refining workflows, documentation, and best practices.
• Work collaboratively across teams to deliver an exceptional patient experience.

Skills

Call center experience

Spanish fluency

Healthcare industry experience

Organizational skills

Communication skills

Problem solving

Empathy

Proactive attitude

Education

Bachelor's degree preferred

Job description

Covera Health is seeking a Patient Experience Specialist on the Medmo team to guide patients through imaging referrals and scheduling with Spanish fluency. This remote-first role supports patients across the U.S., collaborating with providers and imaging centers to deliver compassionate, efficient care while meeting performance goals.

Responsibilities include coordinating scheduling, resolving issues, and helping patients access high quality imaging while using Covera Health/Medmo workflows and