Remote Patient Experience Navigator (Spanish)

Covera Health; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical plans

Vision & Dental

Flexible Time Off

Generous holidays

401(k)

Professional development stipend

Wellness stipend

Job summary

Covera Health is seeking a Patient Experience Specialist to guide patients through the MRI/CT scheduling process on the Medmo team. You will coordinate with imaging centers, providers, and patients to ensure timely, high-quality imaging with compassionate, seamless service.

You will work remotely across the U.S. with a NYC office option, require Spanish fluency, and support patients during standard hours with occasional overtime. Healthcare experience and strong empathy are essential.

Qualifications

• 1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role.
• Spanish fluency (written and spoken) is required.
• Healthcare, clinical, patient scheduling, or other relevant industry experience is required.
• A college degree or equivalent combination of education and relevant experience is preferred but not required.

Responsibilities

• Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
• Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
• Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
• Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction.
• Become an expert in Covera Health/Medmo’s products, workflows, and operational processes, continuously expanding your knowledge as our platform evolves.
• Identify opportunities to improve the patient experience by sharing insights and collaborating with leaders across Patient Experience, Product, Engineering, and Operations.
• Contribute to a culture of continuous improvement by helping refine workflows, documentation, and best practices.
• Work collaboratively across teams to deliver an exceptional experience for every patient we serve.

Skills

Call center

Patient services

Healthcare experience

Spanish fluency

Education

College degree preferred

Job description

Covera Health is seeking a Patient Experience Specialist to guide patients through the MRI/CT scheduling process on the Medmo team. You will coordinate with imaging centers, providers, and patients to ensure timely, high-quality imaging with compassionate, seamless service.

You will work remotely across the U.S. with a NYC office option, require Spanish fluency, and support patients during standard hours with occasional overtime. Healthcare experience and strong empathy are essential.