Remote Patient Experience Specialist

Midi Health; San Francisco (CA); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Remote work

Health benefits

Dental benefits

Paid time off

Job summary

Midi Health is seeking a Patient Service Representative to bridge patients, clinicians, and internal teams in a fast-paced, digital-first healthcare startup. The role emphasizes empathy, discretion, and technical fluency, with daily use of Zendesk, Athena, and Google Workspace to manage scheduling, billing, and care coordination.

You will handle high-touch communications, resolve escalations, document interactions in EHR and Zendesk, and collaborate across departments to improve the patient

Qualifications

• 5+ years in a high-touch, patient-facing role.
• 2+ years using Zendesk or comparable ticketing software.
• 2+ years using Athena or comparable EHR system.
• 2+ years of Google Workspace experience.
• Strong communication and empathy in patient interactions.

Responsibilities

• Serve as primary contact for patients via phone with empathy and follow-through.
• Handle a high volume of inbound and outbound calls related to scheduling, billing, and care coordination.
• Respond to escalated patient concerns with discretion and professionalism.
• Document patient interactions accurately in Zendesk and the EHR system.
• Act as a patient advocate and liaison across departments to facilitate timely solutions.
• Proactively identify areas for patient experience improvement and share feedback with leadership.

Skills

Clear communication

Empathy

Critical thinking

Discretion

Tools

Zendesk

Athena

Google Workspace

Job description

Midi Health is seeking a Patient Service Representative to bridge patients, clinicians, and internal teams in a fast-paced, digital-first healthcare startup. The role emphasizes empathy, discretion, and technical fluency, with daily use of Zendesk, Athena, and Google Workspace to manage scheduling, billing, and care coordination.

You will handle high-touch communications, resolve escalations, document interactions in EHR and Zendesk, and collaborate across departments to improve the patient