Remote Patient Experience Concierge

Kindredventures; United States; Remote; USD 33,062 - 35,817; Full time

Job summary

Heartbeat Health is seeking an entry-level Patient Support Specialist who will be the primary link between patients and their heart health. You will proactively reach out to schedule virtual visits and diagnostic procedures, providing friendly, patient-centered assistance from first contact to follow-up.

You will verify data accuracy, help patients navigate our platform, and document workflows to keep operations smooth.

Qualifications

• Bachelor's degree in a relevant field.
• At least 6 months of internship or work experience.
• Experience in high-touch, customer-facing roles with empathy.
• Background in service-oriented fields or community engagement.
• Genuine passion for improving patient outcomes through interactions.

Responsibilities

• Own all patient outreach and engagement through calls, texts, and emails.
• Provide technical assistance and friction-free navigation through our ecosystem.
• Verify data accuracy, identify gaps, and document workflows.
• Gain insight into launching healthcare programs and scaling patient experiences.

Skills

Empathy

Communication

Customer service

Time management

Education

Bachelor's degree in a relevant field

Job description

Heartbeat Health is seeking an entry-level Patient Support Specialist who will be the primary link between patients and their heart health. You will proactively reach out to schedule virtual visits and diagnostic procedures, providing friendly, patient-centered assistance from first contact to follow-up.

You will verify data accuracy, help patients navigate our platform, and document workflows to keep operations smooth.