Outreach Specialist, ACCESS (Fully Remote)

Aledade; United States; À distance; USD 32 000 - 52 000; Plein temps

Résumé du poste

Aledade seeks an Operational Support professional to assist with outreach, onboarding, and clinical metric collection. You will support automated workflows, triage handoffs, and document interactions to help clinics succeed in value-based care.

This remote-first role requires strong communication and organizational skills, ability to work varying shifts, and a track record of meeting performance metrics in high-volume healthcare settings.

Qualifications

• High school diploma and 2+ years in healthcare outreach or patient engagement.
• Proven ability to meet performance metrics in high-volume settings.
• Excellent communication and organizational skills; availability for varied shifts.

Responsabilités

• Conduct outreach calls when automated workflows fail, assist with onboarding and clinical metric collection.
• Manage high-volume queues, process webform exceptions, and execute clinical triage handoffs.
• Document interactions, track metrics, and collaborate to refine operations.

Connaissances

Healthcare outreach

Patient engagement

Communication

Organizational skills

Shift flexibility

Formation

High School Diploma

Description du poste

Operational Support:

• Conduct outreach calls when automated workflows fail, assist with onboarding and clinical metric collection.
• Manage high-volume queues, process webform exceptions, and execute clinical triage handoffs.
• Document interactions, track metrics, and collaborate to refine operations.

Qualifications:

• High school diploma and 2+ years in healthcare outreach or patient engagement.
• Proven ability to meet performance metrics in high-volume settings.
• Excellent communication and organizational skills; availability for varied shifts.

Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has grown to become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.