Remote Patient Engagement Advocate

EyeCare Partners; Cincinnati (OH); Remote; USD 44,083,000 - 49,594,000; Full time

Benefits offered by this job

Remote work

Paid remote training

Job summary

EyeCare Partners in the United States is seeking a Patient Engagement Center Advocate to support patients and providers via inbound and outbound calls, scheduling, and message capture. You will work remotely with training provided and must reside in one of the eligible states. The role emphasizes customer service, accuracy in the EMR, and KPI achievement, with opportunities to grow within a clinically integrated eye care network.

Qualifications

• 1+ years in a call center, customer service, medical office or receptionist role.
• Previous optometric or ophthalmic experience strongly preferred.
• Strong communication, multitasking and problem-solving skills.

Responsibilities

• Respond to incoming calls for all sites promptly and with high quality.
• Schedule patient appointments in the EMR based on physician preferences.
• Document patient requests and information clearly in the EMR.
• Maintain efficient call handling to meet daily production goals.
• Coordinate with team members to ensure smooth office workflow.
• Stay up-to-date on site protocols and physician schedules for accurate information.
• Adhere to safety policies and contribute to high-quality customer service.
• Perform additional duties as needed to support the organization.

Skills

Call center

Customer service

Medical office

Receptionist

Education

High School diploma

Tools

EMR systems

NextGen

Excel

Word

Outlook

Job description

EyeCare Partners in the United States is seeking a Patient Engagement Center Advocate to support patients and providers via inbound and outbound calls, scheduling, and message capture. You will work remotely with training provided and must reside in one of the eligible states. The role emphasizes customer service, accuracy in the EMR, and KPI achievement, with opportunities to grow within a clinically integrated eye care network.