Remote Patient Contact Center Manager

Baylor Scott & White Health; College Station (TX); Hybride; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Immediate eligibility for health and福利

401(k) savings plan with dollar-for-d

Tuition Reimbursement

PTO accrual beginning Day 1

Résumé du poste

Baylor Scott & White Health in Texas seeks a Manager, Contact Center to oversee daily operations, allocate resources, and set strategic goals. The role emphasizes collaboration, innovation, and inclusion, with a primary remote arrangement while requiring proximity to a Baylor location for onsite reporting as needed.

Lead teams, monitor KPIs, support HR actions, and contribute to budget planning while aligning with system priorities and patient care standards.

Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification.
• EXPERIENCE - 5 Years of Experience.

Responsabilités

• Creates and sustains a healthy work environment for the team. Fosters a culture of physical and psychological safety.
• Integrates knowledge of system mission, values, and goals into team members and strategies. Prioritizes contending demands and takes effective action.
• Role models, educates, and mentors leadership and accountability for supervisors and contact center specialists. Manages and participates in department, organization, and system-wide groups, initiatives, and special projects to achieve target outcomes.
• Oversees and manages team performance and relationships with other departments and customers. Monitors key performance indicators to identify successes and gaps. Proactively addresses gaps to improve performance.
• Contributes to budget planning and achieves financial goals through monitoring and decision-making.
• Facilitates professional development of team members through role modeling, teaching, coaching, and mentoring.
• Provides ongoing, effective, two-way feedback to promote a healthy work environment. Resolves questions, concerns, or issues within the team, clinics, departments, or with customers.
• Communicates trends and gaps effectively to all levels including administrators, peers, team members, clinic staff, and other departments.
• Develop and maintain technical and industry knowledge. Track emerging trends and review professional publications.

Formation

Bachelor's or 4 years of work experience above the minimum qualification

Description du poste

Baylor Scott & White Health in Texas seeks a Manager, Contact Center to oversee daily operations, allocate resources, and set strategic goals. The role emphasizes collaboration, innovation, and inclusion, with a primary remote arrangement while requiring proximity to a Baylor location for onsite reporting as needed.

Lead teams, monitor KPIs, support HR actions, and contribute to budget planning while aligning with system priorities and patient care standards.