Remote Patient Care Support Specialist

Paylocity; Albuquerque (NM); Remote; USD 15,000 - 21,000; Full time

Job summary

UnityBPO is hiring a Customer Service Representative for remote work across NM, TX, and AZ. You will handle patient inquiries about healthcare portals, scheduling, and non-clinical needs, delivering clear, compassionate support on each call.

Must have a high school diploma, reliable Ethernet connection, and prior call center experience. Shifts 6 AM–9 PM MST, Monday–Friday and weekends as needed. This full-time remote role offers steady pay and opportunities for certifications and career growth.

Qualifications

• High School diploma or GED (or equivalent experience).
• Must have hard wired Ethernet connection to router.
• Experience in customer service or technical support.
• Prior Call Center Experience.
• Basic knowledge of PC operations and desktop applications.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Maintain a calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy and commitment to quality service.

Responsibilities

• Provide first-level customer service support.
• Identify and document issues clearly.
• Escalate unresolved tickets to appropriate internal teams.
• Accurately document every call.
• Deliver outstanding customer service through clear communication and empathy.

Skills

Customer service

Call center

Multitasking

Empathy

Communication

Education

High school diploma

Tools

Microsoft Office

PC operations

Job description

UnityBPO is hiring a Customer Service Representative for remote work across NM, TX, and AZ. You will handle patient inquiries about healthcare portals, scheduling, and non-clinical needs, delivering clear, compassionate support on each call.

Must have a high school diploma, reliable Ethernet connection, and prior call center experience. Shifts 6 AM–9 PM MST, Monday–Friday and weekends as needed. This full-time remote role offers steady pay and opportunities for certifications and career growth.