Remote Patient Care & Referral Coordinator

Sedgwick; Juneau (AK); Remote; USD 40,000 - 64,000; Full time

Job summary

Sedgwick is seeking a Patient Care Coordinator to provide world-class customer service and manage referrals for medical goods and services. You will engage with patients, vendors, and case managers to keep referrals moving efficiently and in compliance with regulations.

The role emphasizes accuracy, communication, and teamwork in a dynamic healthcare environment, with focus on timely processing and billing of referrals.

Qualifications

• High school diploma or GED required.
• Healthcare network/patient care scheduling experience preferred (2 years).
• Excellent communication and document-keeping skills required.

Responsibilities

• Reach out to patients to confirm demographic info and delivery status of referrals.
• Coordinate with vendors, claims adjusters and nurse case managers to update referrals.
• Obtain approvals and ensure referrals are medically necessary and billable.
• Process referrals per state regulations and workers' compensation guidelines.
• Maintain accurate billing information and assist with reporting as needed.

Skills

Customer service

Critical thinking

Self-Starter

Communication skills

MS Office

Analytical skills

Organizational skills

Interpersonal skills

Written reports

Team player

Education

High School Diploma

Tools

Microsoft Office

Job description

Sedgwick is seeking a Patient Care Coordinator to provide world-class customer service and manage referrals for medical goods and services. You will engage with patients, vendors, and case managers to keep referrals moving efficiently and in compliance with regulations.

The role emphasizes accuracy, communication, and teamwork in a dynamic healthcare environment, with focus on timely processing and billing of referrals.