Patient Care & Referrals Coordinator

Sedgwick; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Sedgwick is seeking a Patient Care Coordinator in the Miami, FL area to provide world-class customer service by processing referrals for medical goods and services and ensuring accurate patient information and timely delivery.

The role involves coordinating with vendor partners, claims adjusters, and nurse case managers, quoting referrals for approval, and ensuring medical necessity and proper billing while adhering to state guidelines.

Qualifications

• High school diploma or GED required.
• Two years of healthcare network and patient-care scheduling experience preferred.
• Strong customer service, communication, and organizational skills expected.

Responsibilities

• Reaches out to patients regarding referrals, confirms demographics and delivery status.
• Communicates with vendor partners, claims adjusters and nurse case managers for updates.
• Procures vendor partners for referrals as needed.
• Handles calls on referrals and follow-ups with team members.

Skills

Customer service

Critical thinking

Self-starter

Communication skills

MS Office

Analytical thinking

Organization

Interpersonal skills

Reporting

Teamwork

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking a Patient Care Coordinator in the Miami, FL area to provide world-class customer service by processing referrals for medical goods and services and ensuring accurate patient information and timely delivery.

The role involves coordinating with vendor partners, claims adjusters, and nurse case managers, quoting referrals for approval, and ensuring medical necessity and proper billing while adhering to state guidelines.