Remote Patient Care Navigator (Float Specialist)

Telemate Health; Old Hickory (TN); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Impactful patient support

Multidisciplinary team collaboration

Insurance coverage through BCBS

Job summary

TeleMate Health seeks a Float Patient Support Specialist to provide flexible support across patient care operations and ensure patients receive needed resources and education. The role collaborates with clinical teams to identify barriers to care and assist with discharge planning, adapting to different responsibilities as needed.

The ideal candidate will work remotely, across care coordination duties, and support continuity of care and successful recovery at home, while maintaining HIPAA

Qualifications

• Current, active professional license or credential in one of the following areas: RN/LPN/SW/MA.
• Experience with discharge planning, transitions of care, or care coordination preferred.
• Experience identifying and addressing community resources and social needs.
• Clinical experience in a healthcare setting preferred.
• Fluency in English; additional languages a plus.

Responsibilities

• Support patients through transitions of care, including hospital and SNF discharges.
• Assist with discharge planning and identify barriers to safe return home.
• Assess needs related to transportation, housing, food security, and other community resources.
• Connect patients with community resources, programs, and healthcare services.
• Follow up with patients after discharge to identify unmet needs and facilitate connections.

Skills

Active RN/LPN/SW/MA license

Discharge planning

Care coordination

Healthcare navigation

EHR familiarity

Education

Healthcare credential or degree

Tools

EHR systems

Telehealth platforms

Job description

TeleMate Health seeks a Float Patient Support Specialist to provide flexible support across patient care operations and ensure patients receive needed resources and education. The role collaborates with clinical teams to identify barriers to care and assist with discharge planning, adapting to different responsibilities as needed.

The ideal candidate will work remotely, across care coordination duties, and support continuity of care and successful recovery at home, while maintaining HIPAA