Remote Patient Care Advocate | Care Guide Specialist

LucyRx Health Solutions, Inc.; The Colony (TX); Remote; USD 29,000 - 33,000; Full time

Job summary

LucyRx Health Solutions, Inc. is seeking a Patient Care Advocate to deliver empathetic support to LucyRx members through Care Guide programs.

The role operates as a frontline contact for inquiries, outreach follow-up, issue resolution, and guidance, ensuring timely, accurate assistance per company standards. The position emphasizes HIPAA compliance, cross-functional collaboration with teams like Client Success and Quality, and adherence to performance metrics.

Qualifications

• Experience in Healthcare operations, Patient Advocacy, or Care Coordination.
• Knowledge of HIPAA and healthcare compliance standards.
• Strong communication and interpersonal skills.
• Ability to meet real-time performance and service metrics.
• Proficiency in Microsoft Office tools.

Responsibilities

• Respond to member inquiries with timely, accurate, and compassionate Care Guide support.
• Perform proactive member outreach and education within Care Guide programs.
• Escalate complex cases to Team Lead or leadership as needed.

Skills

Clear communication

HIPAA knowledge

Customer service

Problem solving

Microsoft Office

Education

Certified Pharmacy Technician (CPhT) credential

Job description

LucyRx Health Solutions, Inc. is seeking a Patient Care Advocate to deliver empathetic support to LucyRx members through Care Guide programs.

The role operates as a frontline contact for inquiries, outreach follow-up, issue resolution, and guidance, ensuring timely, accurate assistance per company standards. The position emphasizes HIPAA compliance, cross-functional collaboration with teams like Client Success and Quality, and adherence to performance metrics.