Remote Patient Care Advocate

Lever, Inc.; Mount Pleasant (SC); Remote; USD 16,000 - 23,000; Full time

Job summary

Lever, Inc. is seeking a customer service representative to join a dedicated healthcare team delivering compassionate, reliable service across inbound calls and remote support. You will assist patients with refilling medications, checking referrals, messaging doctors, and confirming appointments.

This is a full-time remote role available to residents in listed states with training provided. Work hours are 12:00am-8:30pm EST, Mon-Fri, at $14/hour base plus a $1/hour differential for nights and

Qualifications

• 1 year of customer service or customer support experience.
• 1 year of previous call center or office background experience required.
• Previous remote work from home experience a plus.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Excellent attention to detail.
• Must be 18years of age.
• A background check applicable with state and federal laws willberequired.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.
• Submit the form to show documentation of the call.
• Multitaskusing several screens and programs during patient/customer interactions.
• One must be able to type and talk at the same time in order to document the call.
• Access company and client resources provided to accurately handle the call.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be empathetic to the patient and their needs.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service experience

Call center experience

Remote work experience

Independent worker

Verbal communication

Active listening

Attention to detail

Age 18+

Job description

Lever, Inc. is seeking a customer service representative to join a dedicated healthcare team delivering compassionate, reliable service across inbound calls and remote support. You will assist patients with refilling medications, checking referrals, messaging doctors, and confirming appointments.

This is a full-time remote role available to residents in listed states with training provided. Work hours are 12:00am-8:30pm EST, Mon-Fri, at $14/hour base plus a $1/hour differential for nights and