Patient Access Specialist — Remote After Training

Franciscan Medical Group; Edmonds (WA); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Specialist (Call Center Representative) to assist patients with scheduling and coordinating care. You will handle calls, gather information, and provide excellent customer service while maintaining confidentiality and working with the care team.

This role offers onsite training in Edmonds, WA with potential remote work after training and clear schedule coverage during the posted hours.

Qualifications

• 6 months of office and/or call center, customer service or healthcare experience.
• Familiarity with medical terminology and proficient in Microsoft Office products.
• Previous call center or health care or customer service experience preferred.
• Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail.
• Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software.
• Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions.
• Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature.
• Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding).
• Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).
• Excel in a team based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible.

Responsibilities

• Represent VMMC during initial phone contact and assist patients and families with scheduling needs.
• Schedule, cancel, and reschedule patient appointments by assessing callers' needs.
• Communicate with the clinical care team on behalf of the patient, verbally and in writing.
• Maintain patient confidentiality and deliver outstanding customer service consistent with VMMC standards.
• Note: remote work option after 4 weeks of onsite training at Edmonds, WA; call center hours Mon-Sat 7:00am-6:00pm.

Skills

Call center experience

Customer service

Healthcare experience

Microsoft Office

Medical terminology

Verbal communication

Written communication

Organization

Problem solving

Scheduling software

Insurance concepts

Team collaboration

Patient registration software

Excel

Tools

Microsoft Office

Patient registration software

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Specialist (Call Center Representative) to assist patients with scheduling and coordinating care. You will handle calls, gather information, and provide excellent customer service while maintaining confidentiality and working with the care team.

This role offers onsite training in Edmonds, WA with potential remote work after training and clear schedule coverage during the posted hours.