Remote Patient Billing Advocate for Growth

Henry Ford Health; Troy (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Henry Ford Health is seeking a Customer Service Representative to assist patients with their medical billing inquiries from home. The role requires expertise in customer service and medical billing, along with call center experience. Candidates should have a high school diploma and at least three years of call center experience. The position offers flexible hours, health insurance, and paid time off. Join us to help patients navigate their healthcare accounts successfully.

Qualifications

• At least 3 years of call center experience.
• Minimum 1 year of billing experience.
• 6 months of remote work experience.
• Technical skills in navigation and troubleshooting.

Responsibilities

• Responding to patient inquiries regarding billing.
• Educating patients on outstanding bills.
• Processing payments and issuing refunds.
• Ensuring compliance with confidentiality standards.

Skills

Customer service

Billing and coding knowledge

Call center experience

Technical skills (Microsoft Suite)

Problem-solving

Education

High school diploma or G.E.D.

Associate’s degree in related field preferred

Job description

Henry Ford Health is seeking a Customer Service Representative to assist patients with their medical billing inquiries from home. The role requires expertise in customer service and medical billing, along with call center experience. Candidates should have a high school diploma and at least three years of call center experience. The position offers flexible hours, health insurance, and paid time off. Join us to help patients navigate their healthcare accounts successfully.