Remote Patient Billing & Advocacy Specialist

Ideal Option PLLC; Washington (District of Columbia); Remote; USD 25,000 - 28,000; Full time

Job summary

Ideal Option is seeking a Patient Financial Advocate to support patients with billing inquiries and outstanding balances. This remote role collaborates with clinic staff to resolve accounts and ensure timely payments while maintaining compassionate, patient-centered care.

The successful candidate will follow documented training, handle sensitive financial discussions, and support adherence to HIPAA, 42 CFR Part 2, and privacy standards across multiple states in the U.S.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills needed.
• Familiarity with EHR and billing systems helpful.

Responsibilities

• Connect with patients about outstanding balances and set up payment arrangements.
• Educate patients on financial responsibility, bills, claims, options, and plans.
• Negotiate payment arrangements with empathy and professionalism.

Skills

Communication skills

Customer service

EHR proficiency

Billing systems

Education

High School Diploma or GED

Tools

EHR systems

Billing software

Job description

Ideal Option is seeking a Patient Financial Advocate to support patients with billing inquiries and outstanding balances. This remote role collaborates with clinic staff to resolve accounts and ensure timely payments while maintaining compassionate, patient-centered care.

The successful candidate will follow documented training, handle sensitive financial discussions, and support adherence to HIPAA, 42 CFR Part 2, and privacy standards across multiple states in the U.S.