Remote Patient Accounts Specialist

Paylocity; Richmond, Northern (VA, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Monthly bonus opportunities

Job summary

BCA Financial Services, Inc. is seeking a remote call-center specialist to help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving and talking to people, we’d love to meet you.

You’ll have the equipment, training, and support to succeed from your home office. This full-time role offers a Monday–Friday schedule with $17/hour plus monthly bonus opportunities, medical/dental/vision insurance, a 401(k) with company match, and paid time off.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Customer service

Billing

Collections

Communication skills

Problem solving

Job description

BCA Financial Services, Inc. is seeking a remote call-center specialist to help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving and talking to people, we’d love to meet you.

You’ll have the equipment, training, and support to succeed from your home office. This full-time role offers a Monday–Friday schedule with $17/hour plus monthly bonus opportunities, medical/dental/vision insurance, a 401(k) with company match, and paid time off.