Remote Patient Account Collections Specialist

Sunrise Hospital and Medical Center; Las Vegas (NV); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Stock Purchase Plan

Tuition assistance

Fertility and family building support

Job summary

Sunrise Hospital and Medical Center in the United States is seeking a Patient Account Collections Specialist to perform outbound calls, pursue resolutions on patient receivables, and deliver excellent customer service. This work-from-home role requires residence within 60 miles of an HCA Healthcare hospital market area.

The position emphasizes phone-driven collections, collaboration with patients and guarantors, and maintaining production standards while aligning with attendance policies.

Qualifications

• Call center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• BILINGUAL is not required, but a plus

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and elevate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Skills

Call center experience

Healthcare experience

Collections knowledge

Bilingual (a plus)

Job description

Sunrise Hospital and Medical Center in the United States is seeking a Patient Account Collections Specialist to perform outbound calls, pursue resolutions on patient receivables, and deliver excellent customer service. This work-from-home role requires residence within 60 miles of an HCA Healthcare hospital market area.

The position emphasizes phone-driven collections, collaboration with patients and guarantors, and maintaining production standards while aligning with attendance policies.