Remote Patient Access Specialist (Scheduling & Care)

University of Miami; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

University of Miami Health System is seeking a Remote Contact Center Associate 1 to schedule and register patients using EPIC, while coordinating with Insurance Verification and Patient Access teams. You will ensure accurate information and provide patient-centric service across the UHealth system.

The role emphasizes empathy, service excellence, and collaboration within a high-volume, patient-focused environment and supports access to world-class care.

Qualifications

• High School education required.
• Minimum 1 year of healthcare and/or customer service experience.
• Detail oriented and able to document information accurately.
• Excellent customer service, interpersonal and communication skills.
• Computer literate; EPIC scheduling/registration experience a plus.
• Bilingual abilities (Spanish, Creole) a plus.
• Able to work under stress, independently and multi-task.

Responsibilities

• Schedule and register patients for appointments using EPIC.
• Search across physicians, resources, and sites for suitable times.
• Coordinate pre-registration with Insurance Verification teams.
• Ensure accurate demographic and insurance information on file.
• Provide patient information about appointments, policies, and charges.
• Act as liaison for patients, physicians, and staff to ease care.
• Identify trouble spots and improve care delivery processes.

Skills

Customer service

Interpersonal skills

Written and spoken communication

Problem-solving

Multitasking

Teamwork

Education

High School diploma

Tools

EPIC scheduling

EPIC registration

Job description

University of Miami Health System is seeking a Remote Contact Center Associate 1 to schedule and register patients using EPIC, while coordinating with Insurance Verification and Patient Access teams. You will ensure accurate information and provide patient-centric service across the UHealth system.

The role emphasizes empathy, service excellence, and collaboration within a high-volume, patient-focused environment and supports access to world-class care.