Remote Patient Access Specialist – Front‑Line Care

Vynca Inc.

Phoenix (AZ)

Remote

USD 42,000 - 62,000

Full time

9 days ago

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Job summary

Vynca Inc. is seeking a Patient Access Coordinator to be the first point of contact for patients, families, providers, and health plans.

You will own inbound calls and end-to-end referrals, coordinate intake, and prepare referrals for EMA outreach, ensuring nothing falls through the cracks and HIPAA compliance. The role requires an associate degree or medical/business office training, 2+ years in a high-volume setting, healthcare experience, and bilingual English/Spanish.

Qualifications

Associate degree or medical/business office training preferred.
2+ years in a high call volume role (e.g., call center, medical front office, patient access).
Healthcare experience required.
Experience in palliative care, home health, hospice, discharge planning, or safety-net hospital settings preferred.

Responsibilities

Serve as the primary point of contact for inbound calls, meeting targets and flagging staffing risks.
Assess caller needs and route or warm-transfer to the correct department on first contact.
Escalate to triage per protocol.
De-escalate distressed callers and involve supervisor or clinician as needed.
Own direct referrals end to end, including intake, scheduling support, and handoff to EMA for outreach.
Document call and intake details in real time; maintain databases and contact lists.
Manage voicemails, callback queues, and after-hours messages.