Patient Access Coordinator (Fully Remote)

Vynca Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Vynca Inc. is seeking a patient access specialist to handle inbound calls and referrals, own intake and documentation, route callers correctly, and escalate clinical red flags, all while upholding HIPAA compliance and delivering compassionate care.

This frontline role supports patients with complex needs and operates in a fast-paced, patient-centered environment. The ideal candidate is bilingual in English and Spanish, has 2+ years in healthcare call center or patient access roles, and is

Qualifications

• 2+ years in healthcare call center or patient access roles.
• Bilingual English/Spanish and experience with Salesforce, EHR, and Google Workspace.

Responsibilities

• Own intake and documentation, route callers correctly, and escalate clinical red flags.
• Meet service level targets and maintain strict HIPAA compliance.

Skills

Bilingual English/Spanish

Empathy & Communication

Tools

Salesforce

EHR

Google Workspace

Job description

• Front line for inbound calls and direct referrals, supporting patients with complex needs.
• Warm, calm, and culturally competent while handling sensitive conversations.

What You'll Do:

• Own intake and documentation, route callers correctly, and escalate clinical red flags.
• Meet service level targets and maintain strict HIPAA compliance.

Requirements:

• 2+ years in healthcare call center or patient access roles.
• Bilingual English/Spanish and experience with Salesforce, EHR, and Google Workspace.

Vynca

Vynca provides comprehensive care for individuals with complex needs, with a mission to deliver more quality days at home. It is a close-knit, mission-driven team guided by values of Excellence, Compassion, Curiosity, and Integrity.