Bilingual Patient Access Specialist – Front Desk & Referrals

Vynca Inc.; United States, Northern America, Americas; Hybrid; USD 52,000 - 68,000; Full time

Job summary

Vynca Inc. is seeking a Patient Access Coordinator to be the first voice patients hear, handling inbound calls and managing referrals from intake to outreach.

You will de-escalate callers, identify clinical triggers, and ensure smooth handoffs to EMA, while maintaining HIPAA compliance and accurate record-keeping. The role requires 2+ years in high-volume customer-facing healthcare roles, an associate degree or comparable training, and bilingual English/Spanish capabilities.

Qualifications

• Associate degree or medical/business office training highly preferred.
• 2+ years in a high call volume role (i.e call center, medical front office, patient access, and/or intake/admissions).
• Healthcare experience required. Experience in palliative care, home health, hospice, discharge planning, or safety-net hospital settings, highly preferred.

Responsibilities

• Serve as the primary point of contact for inbound calls, meeting call answer rate and service level targets, and flagging volume or staffing risks to the Shared Services Manager.
• Assess each caller's need and route or warm-transfer to the right department the first time; identify clinical trigger words and elevate to triage immediately per protocol.
• De-escalate distressed or upset callers, and know when to involve a supervisor or clinician.
• Own direct referrals end to end (providers, hospitals, facilities, community partners); MIF list referrals are out of scope.
• Complete intake for each direct referral - pre-admission assessment, scheduling support, and documentation - then hand off the fully prepped referral to EMA for direct outreach.
• Document call and intake details accurately in real time; maintain databases, logs, census sheets, and contact lists.
• Manage voicemails, callback queues, and after-hours messages within established timeframes.
• Meet call handling and referral prep targets; follow scripts and quality standards; participate in coaching, team meetings, and huddles.
• Maintain strict HIPAA compliance, and perform other duties as assigned.

Skills

Call center

Bilingual English/Spanish

HIPAA knowledge

Healthcare experience

Google Workspace

Education

Associate degree or medical/business office training

Tools

Salesforce

EHR systems

Telephony

Google Workspace

Job description

Vynca Inc. is seeking a Patient Access Coordinator to be the first voice patients hear, handling inbound calls and managing referrals from intake to outreach.

You will de-escalate callers, identify clinical triggers, and ensure smooth handoffs to EMA, while maintaining HIPAA compliance and accurate record-keeping. The role requires 2+ years in high-volume customer-facing healthcare roles, an associate degree or comparable training, and bilingual English/Spanish capabilities.