Bilingual Patient Access Specialist

Openkrill; United States; Híbrido; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Vynca Inc. is seeking a Patient Access Coordinator to be the frontline contact for inbound calls and direct referrals, handling intake and triage with care and accuracy.

Ideal candidates will have 2+ years in a high-volume healthcare setting, a bilingual English/Spanish capability, and strong HIPAA knowledge. The role requires EST hours Monday–Friday with occasional evenings or weekends, and collaboration with EMA for outreach.

Qualificações

• Associate degree or medical/business office training preferred.
• 2+ years in a high call volume role (e.g., call center, medical front office, patient access).
• Healthcare experience required; palliative care, home health, hospice, discharge planning preferred.
• Bilingual English/Spanish required.

Responsabilidades

• Serve as the primary point of contact for inbound calls, meeting call answer rate and service level targets.
• Assess caller's needs and route or warm-transfer to the right department on the first contact.
• De-escalate distressed callers and involve supervisor or clinician when needed.
• Own direct referrals end to end from providers, hospitals, facilities, and community partners.
• Complete intake for direct referrals including pre-admission assessment and scheduling support, then hand off to EMA for outreach.
• Document call and intake details in real time; maintain databases and contact lists.
• Manage voicemails, callback queues, and after-hours messages within timeframe.
• Meet call handling and referral prep targets; follow scripts and participate in coaching and meetings.
• Maintain HIPAA compliance and perform other duties as assigned.

Conhecimentos

Customer service

De-escalation

HIPAA compliance

Multitasking

Google Workspace

Salesforce

EHR systems

Formação académica

Associate degree

Ferramentas

Google Workspace

Salesforce

Telephony

EHR systems

Descrição da oferta de emprego

Vynca Inc. is seeking a Patient Access Coordinator to be the frontline contact for inbound calls and direct referrals, handling intake and triage with care and accuracy.

Ideal candidates will have 2+ years in a high-volume healthcare setting, a bilingual English/Spanish capability, and strong HIPAA knowledge. The role requires EST hours Monday–Friday with occasional evenings or weekends, and collaboration with EMA for outreach.