Patient Access Representative Remote in Jacksonville, FL or Birmingham, AL

Complete Health; Jacksonville (FL); Remote; USD 20,000 - 29,000; Full time

Job summary

Complete Health is seeking a Patient Access Representative to work remotely in Jacksonville, FL or Birmingham, AL. The role handles high-volume calls and EMR familiarity.

You will schedule appointments, verify insurance, enter data into EMR, and assist patients while upholding HIPAA.

This full-time position offers a 10:30am-7pm EST shift and compensation $18.00-$18.50 per hour, depending on experience.

Qualifications

• Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent education/experience.
• Strong attention to detail and professional conduct.
• Excellent verbal and written communication skills.
• Interpersonal skills with patients, staff, and healthcare professionals.
• Critical thinking and positive attitude.
• Familiarity with EMR; Athena EMR experience preferred.
• Stable work history and desire for long-term career.

Responsibilities

• Schedule patient appointments for consultations, evaluations, treatments, and follow-ups.
• Collect and verify patient insurance information for verification.
• Enter data into EMR and maintain data integrity.
• Answer or place calls to confirm appointments.
• Use appropriate codes for scheduling office/hospital procedures.
• Provide support to department teammates.
• Show compassion and understanding for patients.
• Maintain patient request satisfaction and productivity targets.
• Respond to inquiries about appointments, referrals, billing, prescriptions and services.
• Register new patients with demographics and insurance.
• Document communications in EMR with providers.
• Make outbound calls for outreach like wellness exams.
• Handle 3-way calls with patient & insurance to change PCP.
• Transfer calls to appropriate person (billing, etc.).
• Follow HIPAA privacy guidelines.
• Ongoing personal/professional development through training.
• Commit to putting patients first.

Skills

Empathy for patients

Professional demeanor

Phone handling

Data entry

EMR proficiency

Insurance verification

Scheduling appointments

HIPAA compliance

Communication skills

Team collaboration

Education

High School Diploma

Tools

Athena EMR

Job description

Patient Access Representative Remote in Jacksonville, FL or Birmingham, AL

#26-427

Location(s)

Position Type

Full Time

Shift

10:30am-7pm EST

Pay Rate

$18.00 - $18.50 per hour based on experience

Job Description

$18.00 - $18.50 per hour based on experience
*
It is not typical for individuals to be hired at or near the top of the established pay range. Compensation decisions are based on the specific facts and circumstances of each case. The final offer may be influenced by several factors, including the candidate's skills, education, qualifications, experience, and geographic location.
SUMMARY OF JOB DUTIES:

A Patient Access Representative has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls. This role requires a high level of comfort with Electronic Medical Records . ESSENTIAL JOB FUNCTIONS:

• Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
• Responsible for collecting existing and new patient insurance information for insurance verification purpose
• Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data
• Take or respond to telephone calls promptly to establish or confirm appointments
• Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
• Provide support to other members of the department as needed.
• Demonstrate compassion and understanding for the patient and caring parties.
• Display patience in understanding and satisfying patient's request.
• Maintain an adequate level of productivity as defined with the Call Center Supervisor.
• Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.
• Accurately registering new patients to include all demographics and insurance information.
• Written communication in the EMR with individual providers and staff relative to patient calls.
• Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and obtain other beneficial information from patients .
• Ability to handle a 3-way call with patient & insurance company to change Primary Care Provider, when necessary.
• Appropriately transferring calls to the correct person who can help the caller ( i.e. billing questions).
• Following all privacy guidelines as set forth in HIPAA.
• Ongoing personal/professional development through training.
• Commitment to putting our patients first-always .

https://info.flclearinghouse.com/

Requirements

MINIMUM REQUIREMENTS

• Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills .
• Must have interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills and a positive attitude essential.
• Familiarity with EMR system preferred ; specifically, Athena EMR experience will be helpful .
• A consistent work history with the desire to build a long-term career is mandatory.

WORKING ENVIRONMENT

The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required . Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.

EEO is the Law