Patient Rep I - Telemedicine

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); Remote; USD 25,000 - 30,000; Full time

Job summary

Cincinnati Children’s Office of Academic Affairs and Career Development seeks a remote, full-time telemedicine support role. You will handle patient registration, scheduling, and coordination with families, staff and external partners from 9:30am–6:00pm, Monday–Friday.

Requires a high school diploma or equivalent with strong customer service skills and the ability to prioritize tasks in a fast-paced environment. Proficiency with Microsoft 365 apps (Teams, Excel, Forms) is preferred.

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Ensure patient safety by identifying the correct patient and preparing isolation precautions where needed.
• Assist and service patients, families, staff and external agencies with registration, admission and scheduling.
• Maintain confidentiality of patient/family information at all times during collection, use and storage.
• Complete documents to ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Support Revenue Cycle by ensuring data/forms are entered accurately and report system issues to management.

Skills

Customer service

Prioritization

Adaptability

Cross-functional teamwork

Education

High school diploma or equivalent

Tools

Microsoft 365 applications

Microsoft Teams

Excel

Forms

Job description

• Expected Starting Pay Range $17.80 - $21.51
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

• Expected Starting Pay Range $17.80 - $21.51
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Primary Location

Remote

Department

Telemedicine

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

Work Hours

Monday – Friday 9:30am – 6:00pm

Job Responsibilities

• Safety
  • Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service
  • Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
  • Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
  • Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality -
  • Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
  • Access only information and records necessary to perform the responsibilities of the position.
• Compliance
  • Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support
  • Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
  • Talks to management to explain system errors or to recommend changes to the system.
    

Job Qualifications

• High school diploma or equivalent
• No directly related experience

Preferred Qualifications

• Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, and Forms.
• Demonstrated ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment.
• Strong customer service skills with experience supporting clinical, operational, or technical stakeholders.
• Experience working with cross-functional teams to coordinate activities and resolve issues.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability