Remote Patient Access Liaison I — Scheduling & Support

University of Southern California; Glendale (CA); Hybrid; USD 38,000 - 48,000; Full time

Job summary

The University of Southern California is seeking a Patient Access Liaison I to act as the primary contact for its medical centers. The role requires answering and directing communications and scheduling appointments, ensuring high-quality customer service and compliance with regulations.

Ideal candidates will have a high school diploma, with 2 years of customer service experience. Preferred qualifications include higher education in healthcare, knowledge of HIPAA compliance, and strong computer skills

Fluent Spanish or Chinese is a plus.

Qualifications

• Minimum 2 years of customer service experience or 1 year in healthcare.
• Demonstrated interpersonal skills.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and direct incoming and outgoing communications.
• Schedule and confirm medical appointments.
• Ensure compliance with HIPAA regulations.

Skills

Customer service

Interpersonal skills

Multi-tasking

Verbal communication

Written communication

Education

High school or equivalent

Associate's degree or Bachelor's in healthcare, business or operations

Tools

Practice management scheduling systems

Job description

The University of Southern California is seeking a Patient Access Liaison I to act as the primary contact for its medical centers. The role requires answering and directing communications and scheduling appointments, ensuring high-quality customer service and compliance with regulations.

Ideal candidates will have a high school diploma, with 2 years of customer service experience. Preferred qualifications include higher education in healthcare, knowledge of HIPAA compliance, and strong computer skills

Fluent Spanish or Chinese is a plus.