Patient Access Liaison I — Remote Scheduling & Support

Keck Medicine of USC; Los Angeles (CA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Keck Medicine of USC in Los Angeles is seeking a Patient Access Liaison I to serve as the primary contact for our academic medical centers. This role includes managing communications and scheduling medical appointments. Ideal candidates will have strong customer service skills and healthcare experience.

The position requires the ability to multi-task and maintain professional behavior in line with USC/Keck standards. A high school diploma is required, and an associate's degree in a related field is preferred.

Qualifications

• Minimum 2 years of customer service experience or 1 year in healthcare.
• Excellent verbal and written communication skills.
• Demonstrated ability to multi-task.

Responsibilities

• Serve as primary point of contact for USC academic medical centers.
• Direct incoming and outgoing communications using a call management system.
• Schedule and confirm medical appointments as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multi-tasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree in healthcare, business or operations

Tools

Practice management scheduling systems

Job description

Keck Medicine of USC in Los Angeles is seeking a Patient Access Liaison I to serve as the primary contact for our academic medical centers. This role includes managing communications and scheduling medical appointments. Ideal candidates will have strong customer service skills and healthcare experience.

The position requires the ability to multi-task and maintain professional behavior in line with USC/Keck standards. A high school diploma is required, and an associate's degree in a related field is preferred.