Remote Patient Access & Eligibility Specialist

Alopex Powered by ShiFox; Atlanta (GA); À distance; USD 21 000 - 23 000; Plein temps

Résumé du poste

Alopex Powered by ShiFox is seeking a Patient Access & Eligibility Specialist to support care management enrollment opportunities and HIPAA-compliant patient interactions. The role emphasizes accuracy in verifying insurance, eligibility, and program requirements while directing calls to the appropriate care teams.

The candidate will manage patient intake, document encounters in EMR systems, and prioritize timely follow-up, ensuring a compassionate, professional patient experience across CCM,

Qualifications

• 1–3 years of experience in healthcare administration, patient access, insurance verification, or care coordination support.
• Experience verifying health insurance eligibility and benefits.
• Familiarity with CCM, RPM, or population health programs preferred.
• Experience working with EMR systems.
• Strong technical proficiency and ability to learn new healthcare platforms quickly.

Responsabilités

• Answer incoming patient calls with professional, courteous assistance.
• Respond to patient inquiries related to care management programs and services.
• Manage voicemail systems and route messages to the appropriate team member.
• Coordinate call routing to Care Coordinators, Enrollment Specialists, or other staff.
• Ensure timely and accurate patient messages for follow-up.
• Document communications in care management platforms.
• Maintain HIPAA and privacy standards in all interactions.

Connaissances

Patient communication

Insurance verification

Technical proficiency

Attention to detail

Compliance awareness

Organization

Collaboration

Outils

EMR systems

Care management platforms

Telephony systems

Description du poste

Alopex Powered by ShiFox is seeking a Patient Access & Eligibility Specialist to support care management enrollment opportunities and HIPAA-compliant patient interactions. The role emphasizes accuracy in verifying insurance, eligibility, and program requirements while directing calls to the appropriate care teams.

The candidate will manage patient intake, document encounters in EMR systems, and prioritize timely follow-up, ensuring a compassionate, professional patient experience across CCM,