Remote Patient Access Specialist

Abax Health; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employer Paid Life Insurance

Short-term Disability Insurance

Long-term Disability Insurance

AD&D Insurance Plans

Employee Referral Bonus

Job summary

Abax Health is seeking a Patient Access Concierge to operate remotely within the United States. The role covers patient registration, insurance verification, scheduling, and prior authorizations with increasing independence.

You will assist patients, providers, and clients, resolving complex access issues. Strong attention to HIPAA, documentation accuracy, and customer service are essential to support timely patient care and operational efficiency.

Qualifications

• High School Diploma or GED required.
• 1–4 years of Patient Access, Medical Scheduling, Registration, or related healthcare experience.

Responsibilities

• Accurately collect, verify, and maintain patient demographic, insurance, and clinical information.
• Review patient accounts for completeness and resolve registration discrepancies prior to scheduled services.
• Ensure all required documentation is complete and accurately recorded.
• Verify insurance eligibility, benefits, referrals, and authorization requirements across payer types.
• Obtain, monitor, and document prior authorizations and referrals and meet payer requirements.
• Investigate and resolve complex insurance eligibility, authorization, and coverage issues independently.
• Communicate authorization requirements, financial responsibility, and coverage concerns to patients, providers, and internal stakeholders.
• Schedule, reschedule, and coordinate appointments; act as contact for escalated inquiries.
• Deliver exceptional customer service and resolve complex scheduling and patient access issues.
• Build collaborative relationships with provider offices, insurance carriers, and internal teams.

Education

High School Diploma or GED

Tools

Epic

Cerner

Job description

Abax Health is seeking a Patient Access Concierge to operate remotely within the United States. The role covers patient registration, insurance verification, scheduling, and prior authorizations with increasing independence.

You will assist patients, providers, and clients, resolving complex access issues. Strong attention to HIPAA, documentation accuracy, and customer service are essential to support timely patient care and operational efficiency.