Remote Patient Access Coordinator – Primary Care

St. Luke’s Health Network, Inc.; Allentown (Lehigh County); Hybrid; USD 38,000 - 52,000; Full time

Job summary

St. Luke's University Health Network in Allentown, PA is seeking a Patient Engagement Partner for the Access Center. The role focuses on delivering a positive patient experience by handling calls, scheduling, and managing referrals in a fast-paced environment.

Ideal candidates will have 1–2 years of customer service in a contact center, with preference for healthcare terminology and EMR familiarity. The position allows work-from-home options per policy and requires strong communication, time

Qualifications

• High School diploma or equivalent required.
• Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred.
• Previous healthcare experience with medical terminology preferred.
• Previous experience with electronic medical record (EMR) preferred.

Responsibilities

• Answers incoming calls and schedules, reschedules, or cancels appointments within established time frames.
• Determines how requests should be handled, coordinating services or escalating to a nurse when needed.
• Verifies and updates patient demographic and insurance information.
• Creates a positive patient experience at every encounter and resolves issues during the call.
• Manages referral work queues and provides inbound call support during high volume times.
• Escalates scheduling or insurance issues to supervisor/manager for resolution.
• Maintains productivity, schedule adherence, and quality standards.
• Collaborates with clinical partners to establish appointment scheduling protocols.

Skills

Customer service

Communication

Time management

Quality-driven

Service-oriented

Facilitation

Education

High School diploma or equivalent

Tools

EMR systems

Job description

St. Luke's University Health Network in Allentown, PA is seeking a Patient Engagement Partner for the Access Center. The role focuses on delivering a positive patient experience by handling calls, scheduling, and managing referrals in a fast-paced environment.

Ideal candidates will have 1–2 years of customer service in a contact center, with preference for healthcare terminology and EMR familiarity. The position allows work-from-home options per policy and requires strong communication, time