Remote Passport Services & Policy Analyst

Department of State Headquarters; Hot Springs (AR); Hybride; USD 90 000 - 173 000; Plein temps

Résumé du poste

Department of State Headquarters in the United States seeks a Customer Service Analyst to plan and implement a comprehensive customer service program within the Passport Services Directorate. The role focuses on developing programs, policies, and operating methods to improve service delivery across multiple locations.

This position offers telework eligibility and a salary range of $89,508 to $172,980 per year, with security clearance at the Secret level. Applications close on 2026-10-16.

Qualifications

• Education requirements do not apply to this vacancy announcement.

Responsabilités

• Develops customer service programs, policies, and operating methods and procedures for the Passport Services Directorate

Description du poste

Department of State Headquarters in the United States seeks a Customer Service Analyst to plan and implement a comprehensive customer service program within the Passport Services Directorate. The role focuses on developing programs, policies, and operating methods to improve service delivery across multiple locations.

This position offers telework eligibility and a salary range of $89,508 to $172,980 per year, with security clearance at the Secret level. Applications close on 2026-10-16.