Customer Service Analyst

Department of State Headquarters; Hot Springs (AR); Hybrid; USD 90,000 - 173,000; Full time

Job summary

Department of State Headquarters in the United States seeks a Customer Service Analyst to plan and implement a comprehensive customer service program within the Passport Services Directorate. The role focuses on developing programs, policies, and operating methods to improve service delivery across multiple locations.

This position offers telework eligibility and a salary range of $89,508 to $172,980 per year, with security clearance at the Secret level. Applications close on 2026-10-16.

Qualifications

• Education requirements do not apply to this vacancy announcement.

Responsibilities

• Develops customer service programs, policies, and operating methods and procedures for the Passport Services Directorate

Job description

• Hiring Agency: Department of State Headquarters
• Department: Department of State
• Location: Multiple Locations
• Schedule: Night shift may be applicable at certain locations.

This position is located in a Passport agency or center where the incumbent serves as a Customer Service Analyst responsible for planning and implementing a comprehensive customer service program.

Key Responsibilities

Develops customer service programs, policies, and operating methods and procedures for the Passport Services Directorate

Requirements & Education

Education requirements do not apply to this vacancy announcement.

Which agency is hiring for this position?

This position is with Department of State Headquarters, Department of State.

What is the salary for this position?

The posted pay range is $89508- $172980/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-10-16.

What is the work schedule?

This is a Night shift may be applicable at certain locations. position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov - U.S. Federal Government