Program Analyst

U.S. Department of State (DOS); Hot Springs (AR); On-site; USD 106,000 - 173,000; Full time

Benefits offered by this job

Relocation expenses reimbursed

Telework eligible—per agency policy

Job summary

The U.S. Department of State is seeking a qualified Specialist to support the Office of Acceptance Facility Oversight within the Passport Services Directorate. This role focuses on geospatial analysis and data-driven oversight of the Passport Application Acceptance Program (PAAP) to ensure broad and convenient access for U.S.

citizens. You will provide analytics to PPT management, coordinate with multiple agencies and external stakeholders, and develop recommendations to improve program

Qualifications

• Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
• Specialized experience: 1 year at GS-12 level showing coordination of cross-agency initiatives, data analysis, BI dashboards, data-driven recommendations, and effective communication.
• Education does not apply to this vacancy announcement.

Responsibilities

• Conducts geospatial studies and analysis of passport facilities to ensure optimal geographic coverage.
• Provides expert consultant services to PPT management on PAAP issues.
• Compiles data and applies analytical techniques to interpret qualitative and quantitative data for QA, risk management and resources.
• Provides analytics services that ensure effective management and oversight of PAAP.

Skills

Geospatial analysis

Data analytics

Stakeholder communication

Dashboard design

Quality assurance

Tools

Business intelligence tools

Job description

Summary

This position is in the Office of Acceptance Facility Oversight, Directorate of Passport Services, Bureau of Consular Affairs (CA/PPT/AFO). AFO is responsible for managing the Passport Application Acceptance Program (PAAP), which is a partnership between Passport Services and external stakeholders designated on behalf of the Department to function as acceptance locations to provide convenient, high quality local service for U.S. citizens to apply for a U.S. passport.

Learn more about this agency

Summary

This position is in the Office of Acceptance Facility Oversight, Directorate of Passport Services, Bureau of Consular Affairs (CA/PPT/AFO). AFO is responsible for managing the Passport Application Acceptance Program (PAAP), which is a partnership between Passport Services and external stakeholders designated on behalf of the Department to function as acceptance locations to provide convenient, high quality local service for U.S. citizens to apply for a U.S. passport.

Learn more about this agency

Overview

Help

Accepting applications

Location

2 vacancies in the following locations:

Hot Springs, AR

Tucson, AZ

Los Angeles, CA

San Francisco, CA

Denver, CO

Washington, DC

Atlanta, GA

Buffalo, KY

New Orleans, LA

Boston, MA

Detroit, MI

Portsmouth, NH

Charleston, SC

No matching locations found.

Work site options

Telework eligible

Yes—Per Agency Policy.

Remote job

No

Relocation expenses reimbursed

Yes—Relocation expenses can be reimbursed.

Salary

$106,437 – $172,980 per year

Pay scale & grade

GS 13

Promotion potential

13

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

25% or less – Occasional or domestic travel may be required.

Appointment type

Permanent

Occupations and job series

Supervisory status

No

Federal service type

This job is in the Competitive Service

Drug test

Yes

Security clearance

Secret

Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness
• National security

Announcement number

M/CA-MPI-2027-0001

Control number

887108200

This job is open to

Help

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

U.S. Department of State career or career conditional status employees in the competitive service; employees who are on temporary or other non-status appointments who have reinstatement or non-competitive eligibility for a competitive service appointment (e.g., tenured Foreign Service employees, employees on an excepted service appointment at the USUN who have previous career status, etc.); and CTAP.

Duties

• Conducts geospatial studies and analysis of passport facilities to ensure optimal geographic coverage of passport services to the U.S. population.
• Provides expert consultant and advisory services to PPT management on complex and sensitive issues regarding the PAAP.
• Compiles data and applies analytical techniques to accurately and consistently interpret qualitative and quantitative data for quality assurance, data integrity, risk management and resource requirements.
• Provides analytics services that ensure the effective and efficient management and oversight of the Passport Application Acceptance Program (PAAP).

Requirements

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience coordinating operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices.
• Experience in quantitative and qualitative methods in order to assess and improve the effectiveness of an organization’s nationwide programs.
• Experience using business intelligence tools to create interactive dashboards and data visualizations.
• Experience using data to develop recommendations for problem resolution or enhanced production/productivity.
• Experience communicating effectively with a variety of internal and external stakeholders both orally and in writing.

There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the "Request a Reasonable Accommodation" button within the Assessment Application.

For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at [e-mail].

OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. The following applies to all RA requests:

• RA requests cover additional time on timed sections only.
• Applicants submitting a RA request MUST attach supporting medical documentation signed by a licensed, treating medical provider. The documentation should describe the nature, severity, and expected duration of the condition, identify the relevant medical condition or diagnosis, and explain the basis for the requested extension. RA requests that do not contain supporting medical documentation attachments at the time of initial request may be subject to further review.
• Note: the following documents do not, on their own, qualify for automatic approval of the RA request: Schedule A letters, VA benefits letters, or SSA letters.
• Applicants MUST submit their application before the vacancy closes, even if pending an accommodation decision.
• Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.
• Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy.
• If a different type of RA is needed, please contact OAA directly at [e-mail].
• If eligible, situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM’s CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment.

You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics):

Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management