Remote Partner Onboarding & Activation Lead

LeagueApps; United States; Remote; USD 62,000 - 93,000; Full time

Benefits offered by this job

Health benefits

Commuter benefits

Home-office stipend

Sports leagues subsidies

Cell phone & gym subsidies

Mental health resources

FundPlay opportunities

Job summary

LeagueApps seeks an Onboarding Specialist to own Year 1 partner onboarding from kickoff to activation in a remote capacity. You will guide customers through platform setup, trainings, and activation of Year 1 programs while maintaining strong activation rates and smooth handoffs to the CSM and sales teams.

You’ll work with a portfolio of partners, ensuring timely follow-ups, accurate configurations, and proactive engagement.

Qualifications

• 2+ years in a customer-facing role such as onboarding, CS, account mgmt, or tech support in a SaaS context.
• Excellent written and verbal communication for non-technical audiences.
• Organized, self-motivated, and able to manage a high-volume workload independently.
• Comfortable with ambiguity and quick to learn new tools and processes.
• Natural relationship-builder who delivers on commitments.
• Detail-oriented with ability to manage multiple projects and deadlines.

Responsibilities

• Manage all phases of partner onboarding, launch, and activation across your portfolio.
• Conduct 45–60 minute 1:1 training sessions with new partners.
• Maintain an active book of onboarding partners and manage multiple launches.
• Drive activation rates and monitor Year 1 launches post-transacting.
• Keep Year 1 programs current in Gainsight and coordinate handoffs.
• Prepare and lead kickoff and handoff calls with partners and internal teams.
• Escalate partner issues to Support with warm handoffs.
• Spot-check accounts for rate accuracy and launch status.
• Maintain accurate launch details and session notes in systems.
• Collaborate with Sales on smooth handoffs and boundary issue escalation.

Skills

Customer-facing experience

Strong communication

Highly organized

Time management

Relationship-building

Attention to detail

Ambiguity tolerance

Interpersonal skills

Tools

Salesforce

Gainsight

Job description

LeagueApps seeks an Onboarding Specialist to own Year 1 partner onboarding from kickoff to activation in a remote capacity. You will guide customers through platform setup, trainings, and activation of Year 1 programs while maintaining strong activation rates and smooth handoffs to the CSM and sales teams.

You’ll work with a portfolio of partners, ensuring timely follow-ups, accurate configurations, and proactive engagement.