Remote Part-Time Lead, Studio Community & Player Ops

Pragma & FirstLook; United States; Remote; USD 34,000 - 83,000; Part time

Benefits offered by this job

Remote work

Path to full-time

Competitive hourly contract rate

Job summary

Pragma & FirstLook is seeking a part-time, remote Community Operations lead to manage playtests, player communications, and Discord communities for studios across North America and Europe. You will embed with customer success and sales teams, then scale offerings into repeatable packages and playbooks.

Responsibilities include running FirstLook operations, coordinating recruitment, moderating communities, and helping design creator programs.

Qualifications

• 4+ years in community management, player operations, or live operations at a game studio or publisher.
• Hands-on experience running playtests or betas, including recruitment, comms, and feedback collection.
• Experience building and moderating large Discord communities, including training moderation teams.
• Comfort with data. You can read funnel and conversion metrics and use them to improve results.
• The ability to stay calm and clear in hard situations, whether that’s a toxic community or a tough conversation with studio leadership.
• Strong organization and written communication, with the ability to manage several studios at once.
• Experience with FirstLook or similar playtesting and community tools.

Responsibilities

• Run FirstLook and player operations for studios.
• Plan and run playtests end to end in FirstLook, including flows, surveys, NDAs, invite waves, player comms, and follow-up.
• Write and schedule player communications, track conversion at each step, and adjust to improve results.
• Turn playtest data, player feedback, and community sentiment into clear readouts for the studio.
• Coordinate player recruitment with our team, using both our player network and paid acquisition campaigns.
• Set up or restructure Discord servers, including roles, permissions, bots, onboarding, and guidelines.
• Write moderation policies, escalation processes, and handbooks, and recruit, train, and support moderators.
• Handle player reports and community issues, and coach developers on how to engage with their players.
• Help studios handle toxicity, difficult player conversations, and crisis moments, from drafting a quick Discord post to working with leadership on a decision and next steps.
• Help studios launch and run creator programs with FirstLook’s creator tools, including onboarding, outreach, and communications.
• Design service packages for different studio sizes, from self-serve templates to fully embedded support.
• Track time and outcomes for each engagement so we can price, staff, and scale the offering.
• Work with sales on scoping and pitching managed services, and with the CSMs who own each studio relationship.
• Bring product feedback from hands-on use to our Product team, including tools that would help us serve many studios at once.

Skills

4+ years in community management

Playtest operations

Discord community management

Data-driven decision making

Crisis management

Strong writing & organization

Experience with FirstLook

Tools

FirstLook

Job description

Pragma & FirstLook is seeking a part-time, remote Community Operations lead to manage playtests, player communications, and Discord communities for studios across North America and Europe. You will embed with customer success and sales teams, then scale offerings into repeatable packages and playbooks.

Responsibilities include running FirstLook operations, coordinating recruitment, moderating communities, and helping design creator programs.