Managed Services Lead, Community & Player Operations (Fully Remote)

Partner Company; United States; Remote; USD 34,000 - 83,000; Part time

Job summary

Partner Company is seeking a remote, contractor-based Community Operations Lead to guide a new managed services offering for game studios. You will own player communications, engagement campaigns, and moderation programs across multiple markets, including playtests and beta programs.

The role requires strong analytics, the ability to juggle multiple studio relationships, and a path toward potential full-time employment. This is a fully remote, international opportunity with flexible scheduling.

Qualifications

• 4+ years in community management, player operations, or live ops in game studios or publishers.
• Experience managing playtests or beta programs and building large Discord communities.
• Strong analytical skills and ability to manage multiple studio relationships.

Responsibilities

• Lead end-to-end delivery of a new managed services offering for game studios focusing on player operations and community engagement.
• Develop and schedule effective player communications, monitor engagement metrics, and optimize campaigns.
• Establish and manage Discord communities, including server architecture, moderation policies, and training moderation teams.
• Analyze playtest data and community sentiment to provide actionable insights and reports to studio teams.

Skills

Community management

Player operations

Discord communities

Data analysis

Stakeholder management

Job description

• Lead the end-to-end delivery of a new managed services offering for game studios, focusing on player operations and community engagement.
• Work directly with studios across different markets to manage playtests, communications, and moderation.

Key Responsibilities:

• Develop and schedule effective player communications, monitor engagement metrics, and optimize campaigns.
• Establish and manage Discord communities, including server architecture, moderation policies, and training moderation teams.
• Analyze playtest data and community sentiment to provide actionable insights and reports to studio teams.

Requirements:

• At least 4 years of experience in community management, player operations, or live operations within a game studio or publisher.
• Proven experience managing playtests or beta programs and building large Discord communities.
• Strong analytical skills and ability to manage multiple studio relationships simultaneously.
• Competitive hourly contract rate with potential pathway to full-time position.
• Fully remote working environment with flexibility to work from Europe or North America.
• Opportunity to build and shape a new business offering with direct influence over service design and delivery.