Remote Part-Time Customer Support Specialist

Zohorecruit; San Francisco (CA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Paid training

Remote work options

Opportunities for advancement

Job summary

Zohorecruit is seeking a part-time Customer Service Representative in San Francisco to be the initial contact for customer inquiries, ensuring prompt resolution and high satisfaction across digital and phone channels.

The role emphasizes strong communication, basic helpdesk tools, and efficient issue resolution, with paid training and remote work options to support flexibility for a part-time schedule.

Qualifications

• 0–2 years of experience in customer service or related roles.
• Strong written and verbal communication with a professional tone.
• Familiarity with helpdesk software (Zendesk, Freshdesk, or similar).

Responsibilities

• Inquiry Management: process and resolve inquiries via email, live chat, and phone calls.
• Account Support: assist with order tracking, returns, billing questions, and general inquiries.
• Problem Resolution: analyze concerns, identify root causes, and provide timely solutions.
• System Documentation: record communications and updates in CRM software.

Skills

Customer service

Clear communication

Time management

Tools

Zendesk

Freshdesk

Job description

Zohorecruit is seeking a part-time Customer Service Representative in San Francisco to be the initial contact for customer inquiries, ensuring prompt resolution and high satisfaction across digital and phone channels.

The role emphasizes strong communication, basic helpdesk tools, and efficient issue resolution, with paid training and remote work options to support flexibility for a part-time schedule.