Remote Part-Time Customer Support Agent

Leap Event Technology; Dallas (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Generous PTO

Paid parental leave

401K Match

$200 event reimbursement

LeapU learning opportunities

Job summary

Leap Event Technology is seeking a Customer Care Representative to serve as the primary contact for inquiries via phone, chat, and email. You’ll assist with ticket purchases, activations, and platform questions across allLeap systems while maintaining high CSAT and following established processes.

The role is remote-friendly with an emphasis on independent work, reliable WiFi, and a passion for events. Fluency in English is required, with French/Spanish a plus. Salary is $15 per hour.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience.
• Strong computer literacy and internet savvy.
• Ability to learn new tasks quickly.
• Strong organizational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• A friendly, people-first attitude and genuine passion for helping others.
• Good troubleshooting and problem-solving skills.
• Fluency in English required; French and/or Spanish a plus.
• Must have the ability to work independently and efficiently. This is a work from home role that requires a quiet space to work and reliable WiFi.
• This role pays $15/hr.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, live chat, and email, delivering professional service on every interaction.
• Help customers with ticket purchases, event ticketing inquiries, activations/application support, and general platform questions across all Leap systems.
• Troubleshoot and resolve issues related to ticket questions; de-escalate and escalate complex cases to internal support.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem-solving

Tech-savvy

English fluency

French/Spanish a plus

Education

High school diploma or equivalent

Job description

Leap Event Technology is seeking a Customer Care Representative to serve as the primary contact for inquiries via phone, chat, and email. You’ll assist with ticket purchases, activations, and platform questions across allLeap systems while maintaining high CSAT and following established processes.

The role is remote-friendly with an emphasis on independent work, reliable WiFi, and a passion for events. Fluency in English is required, with French/Spanish a plus. Salary is $15 per hour.