Remote, Part-time Client Service Agent

gpac; Fort Dodge (IA); Remote; USD 25,000 - 39,000; Part time

Job summary

GPAC is seeking a Part-Time Remote Personal Lines Client Service Agent to join the team and deliver exceptional service to existing personal lines clients. The role emphasizes flexibility, independence, and strong client relationships.

Ideal candidates will have Personal Lines experience, excellent communication, and a detail-oriented approach in a remote work setting. A bachelor’s degree is required, and the position supports remote, US-based operations.

Qualifications

• Experience in Personal Lines insurance or similar client-service roles.
• Remote work capability with strong self-management.
• Must have a bachelor’s degree and proven organizational skills.

Responsibilities

• Service and maintain existing Personal Lines accounts.
• Assist clients with policy questions, changes, and service needs.
• Process endorsements, renewals, certificates, and other changes.
• Handle billing and coverage-related questions.
• Assist clients with claims and direct to carrier resources.
• Communicate with carriers on behalf of clients.
• Review policies and make recommendations when appropriate.
• Maintain accurate client records.
• Build and maintain relationships with existing clients.
• Provide timely, professional customer service.

Skills

Customer service

Communication

Time management

Attention to detail

Independent work

Education

Bachelor's degree

Tools

Insurance agency management system

Job description

Our client is seeking a Part-Time Remote Personal Lines Client Service Agent to join their team and provide exceptional service to existing personal lines clients. This is an excellent opportunity for an experienced insurance professional looking for a flexible, remote position with a strong focus on client relationships and account servicing.

The ideal candidate will have prior Personal Lines insurance experience, strong attention to detail, and the ability to work independently while providing a high level of customer service.

Key Responsibilities

• Service and maintain existing Personal Lines accounts
• Assist clients with policy questions, changes, and general service needs
• Process policy endorsements, renewals, certificates, and other account changes
• Handle billing and coverage-related questions
• Assist clients with claims and help direct them to the appropriate carrier resources when needed
• Communicate with insurance carriers on behalf of clients
• Review policies and make recommendations when appropriate
• Maintain accurate and up-to-date client records
• Build and maintain strong relationships with existing clients
• Provide timely, professional, and responsive customer service
• Assist with other Personal Lines service responsibilities as needed

Ideal Candidate

• Experience working with homeowners, auto, umbrella, and other personal lines products
• Strong customer service and communication skills
• Excellent organizational and time-management abilities
• Comfortable working independently in a remote environment
• Strong attention to detail and follow-through
• Proficient with insurance agency management systems and standard office technology
• Professional, dependable, and client-focused
• Must have a bachelors degree

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.