Remote Part-Time Claims Routing Coordinator

Sedgwick; Jackson (MS); Remote; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Sedgwick is hiring a Remote Operations Dispatch Coordinator to route and assign claims and tasks within the claims management system. The role supports temporary housing colleagues by ensuring timely, accurate workflow distribution and clear communication with carriers, adjusters, and internal partners.

Primary duties include setup of new claims, data entry, note-taking, and coordinating assignments using multiple platforms.

Qualifikationen

• High school diploma or GED required.
• Two (2) years of clerical, administrative dispatch or property claims management experience or equivalent combination of education and experience required.
• Experience in fast-paced environments with task routing, workflow coordination or claim support preferred.

Aufgaben

• Sets up and assigns new claims, tasks and requests into the claims management system.
• Enters and reviews claims data into the claims management system upon request, ensuring accuracy and completeness.
• Reviews claims data into notes and documentation to determine appropriate assignment, urgency and next step.
• Makes outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification.
• Find opportunities to refer claims within the organization based on established assignment processes and resource guidelines.
• Assigns claims using the tools provided considering workload distribution, service expectations and priority level.
• Supports hotel and housing coordinators by providing accurate information during the claim set up and assignment process.
• Uses multiple platforms to review, route and adjust claim assignments as needed.
• Makes outbound calls and/or texts to adjusters to discuss claim details for assignment.
• Ensures all parties have the required information in order to successfully manage a temporary housing claim, including location, FNOL, scheduled dates and urgency indicators.
• Works with management to make determination on assignment process and resource utilization.
• Monitors open items and follows up on outstanding tasks to ensure timely progression of claim activity.
• Escalates urgent issues, delays or discrepancies to leadership as appropriate
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Kenntnisse

Spanish language

Oral and written communication

PC literate

Analytical skills

Organizational skills

Teamwork

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Sedgwick is hiring a Remote Operations Dispatch Coordinator to route and assign claims and tasks within the claims management system. The role supports temporary housing colleagues by ensuring timely, accurate workflow distribution and clear communication with carriers, adjusters, and internal partners.

Primary duties include setup of new claims, data entry, note-taking, and coordinating assignments using multiple platforms.