Remote Call Center Specialist - Healthcare Member Support

Remote Jobs; Albuquerque (NM); Remote; USD 23,000 - 38,000; Full time

Job summary

Presbyterian Healthcare Services is hiring a Call Center Representative to support members and providers across PHP benefit plans. The role is a work-at-home position available to New Mexico residents, with a full-time schedule and day shifts in the United States.

Responsibilities include delivering service excellence via multiple channels and collaborating with team members to resolve inquiries. A high school diploma and call center experience are preferred, with opportunities to grow within

Qualifications

• High school diploma or GED required.
• One year of office or business experience preferred.
• Call center experience preferred.

Responsibilities

• Provide customer service for members and providers in all PHP benefit plans.
• Ensure callers receive service excellence via telephone, written, Pres Online, E-Business, chat and in person inquiries.
• Handle inquiries from members, employer groups, brokers, physicians and staff with effective communication.

Skills

Customer service

Communication skills

Typing 30 wpm

Organizational skills

Education

High school diploma or GED

Job description

Presbyterian Healthcare Services is hiring a Call Center Representative to support members and providers across PHP benefit plans. The role is a work-at-home position available to New Mexico residents, with a full-time schedule and day shifts in the United States.

Responsibilities include delivering service excellence via multiple channels and collaborating with team members to resolve inquiries. A high school diploma and call center experience are preferred, with opportunities to grow within