Remote P&C Licensed Insurance CSR & Sales Pro

AAA-The Auto Club Group; Lake Michigan Beach (MI); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Sign-on bonus

Fully paid training

Remote work environment

AAA membership

Job summary

AAA The Auto Club Group is seeking an Insurance Customer Sales and Service Representative for a remote, full-time role. You will quote prices, process applications, and manage policy changes in a high-volume call center, helping members select suitable insurance and membership solutions.

The position offers an hourly starting rate of $21.75, with bonuses and a $1,000 sign-on bonus for licensed P&C agents. Training is provided; long-term hours include weekend rotations and varied shifts.

Qualifications

• High School Diploma or equivalent (GED)
• Providing a high level of customer-focused service
• Navigating through a PC Windows environment, including accessing information from multiple applications
• Managing and navigating multiple sources of information and applying them as needed
• Cross-selling

Responsibilities

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Rewrite and reinstate insurance policies according to underwriting and business rules.
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
• Accept & process payments at the point of sale.
• Make outbound follow-up calls to customers in response to questions or complaints.
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
• Provide efficient processing of customer policies, endorsements, and status and coverage changes.
• Assist agents in resolving technical and business-related issues.

Skills

Customer service

Cross-selling

Phone/email support

Policy quoting

Education

High School Diploma

Job description

AAA The Auto Club Group is seeking an Insurance Customer Sales and Service Representative for a remote, full-time role. You will quote prices, process applications, and manage policy changes in a high-volume call center, helping members select suitable insurance and membership solutions.

The position offers an hourly starting rate of $21.75, with bonuses and a $1,000 sign-on bonus for licensed P&C agents. Training is provided; long-term hours include weekend rotations and varied shifts.