Remote Outbound Sales Pro

MCI Military Recruitment; Holloman Air Force Base (NM); Remote; USD 32,000 - 52,000; Full time

Job summary

MCI is seeking an Outbound Sales Representative at our Holloman Air Force Base location to call prospective customers nationwide, upsell products, and deliver top-notch service. You will follow training, use scripts and systems to process orders, and participate in ongoing program knowledge updates.

A strong communicator with reliability and team spirit will thrive in our fast-paced environment. Ideal candidates are at least 18 with a high school diploma, proficient typing, and solid Microsoft

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Skills

Excellent communication

Typing 20 wpm

Customer service oriented

Multitasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking an Outbound Sales Representative at our Holloman Air Force Base location to call prospective customers nationwide, upsell products, and deliver top-notch service. You will follow training, use scripts and systems to process orders, and participate in ongoing program knowledge updates.

A strong communicator with reliability and team spirit will thrive in our fast-paced environment. Ideal candidates are at least 18 with a high school diploma, proficient typing, and solid Microsoft