Remote Outbound Sales Pro - Upsell & Delight Customers

MCI Military Recruitment; Goldsboro (NC); Remote; USD 32,000 - 54,000; Full time

Job summary

MCI Military Recruitment seeks an Outbound Sales Representative to make calls to prospective customers, upsell products, and deliver top-tier service. You will engage hundreds of customers weekly, resolve issues, and contribute to a best-in-class experience across diverse brands.

Ideal candidates are driven, persistent, and energetic, with a strong customer focus and ability to work well within a team and adhere to program knowledge and training updates.

Qualifications

• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to answer customer questions and sell products and services.
• Listen to customers, understand their needs, and resolve issues.
• Accurately document and process customer orders in appropriate systems.
• Follow scripts, policies, and procedures and maintain confidentiality.

Skills

Excellent communication

Strong organizational skills

Typing speed 20+ wpm

MS Office basics

Education

High school diploma or equivalent

Job description

MCI Military Recruitment seeks an Outbound Sales Representative to make calls to prospective customers, upsell products, and deliver top-tier service. You will engage hundreds of customers weekly, resolve issues, and contribute to a best-in-class experience across diverse brands.

Ideal candidates are driven, persistent, and energetic, with a strong customer focus and ability to work well within a team and adhere to program knowledge and training updates.