Remote Outbound Care Specialist

Centene Corporation; South Carolina; Hybrid; USD 22,000 - 38,000; Full time

Job summary

Centene Corporation is seeking an outbound call specialist to educate and inform on program features and requirements. The role requires SC resident and U.S. work authorization without visa sponsorship.

The position offers hourly pay and opportunities across remote/hybrid/office settings. Responsibilities include gathering demographic data, documenting calls, guiding callers to take actions, identifying barriers, and maintaining quality standards while reporting trends to management.

Qualifications

• High school diploma or equivalent; associates preferred.
• 1+ years of customer service, data entry or call documentation experience, preferably in a healthcare environment.
• Basic knowledge of Microsoft Applications.
• Bilingual in Spanish preferred.

Responsibilities

• Gather and verify demographic information.
• Document calls, ensure completion and accuracy and submit reporting to management.
• Gather information and encourage callers to perform a specific action based on the needs of the call campaign.
• Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls.
• Maintain performance and quality standards based on established call experience guidelines.
• Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign.

Skills

Customer service

Data entry

Call documentation

Spanish language

Education

High school diploma or equivalent

Associates degree preferred

Microsoft Applications

Tools

Microsoft Applications

Job description

Centene Corporation is seeking an outbound call specialist to educate and inform on program features and requirements. The role requires SC resident and U.S. work authorization without visa sponsorship.

The position offers hourly pay and opportunities across remote/hybrid/office settings. Responsibilities include gathering demographic data, documenting calls, guiding callers to take actions, identifying barriers, and maintaining quality standards while reporting trends to management.