Remote Order Management Specialist - Customer Experience

Mizuho OSI; Colorado Springs (CO); On-site; USD 39,000 - 45,000; Full time

Job summary

Mizuho OSI in the San Francisco Bay Area seeks an Order Management Specialist to manage customer orders and support sales teams. You will handle orders via phone and email, including soft goods and capital equipment, and ensure pricing and delivery expectations are met.

In this onsite role, you will run daily open order reports, collaborate with Operations and Shipping, and resolve issues quickly while maintaining a positive customer experience. Strong ERP and SAP experience are essential.

Qualifications

• Requires 4-6 years of related experience.
• Experience with SAP or top tier ERP system.
• HS diploma, or equivalent combination of education and experience.
• Ability to clearly express oneself verbally in English with good grammar.

Responsibilities

• Process all customer orders through SAP, including soft goods and capital equipment.
• Run open order reports daily to ensure correct processing.
• Collaborate with Operations and Shipping to review open orders.
• Process consignment/demo inventory movement requests.
• Serve as main contact on key customer communication and deliver superior service.
• Research order status and relay information to customers as needed.
• Participate in continuous process improvements with concise documentation.
• Resolve product issues by clarifying questions, determining causes, and expediting resolution.
• Escalate customer issues quickly and coordinate with management when needed.

Skills

SAP experience

ERP systems

Customer service

Order entry

Communication skills

Typing 50 wpm

Education

HS diploma

Tools

Microsoft Outlook

Microsoft Word

Job description

Mizuho OSI in the San Francisco Bay Area seeks an Order Management Specialist to manage customer orders and support sales teams. You will handle orders via phone and email, including soft goods and capital equipment, and ensure pricing and delivery expectations are met.

In this onsite role, you will run daily open order reports, collaborate with Operations and Shipping, and resolve issues quickly while maintaining a positive customer experience. Strong ERP and SAP experience are essential.